FAQS

MOQ, Cancellation & Refund Policies

We strive for transparency and honesty in all of our customer relationships, and we seek to provide that through our FAQ section. We know how often questions can come up in this industry, and we’re ready to answer all of them. If there’s something we missed please reach out and one of our team members will be happy to help.

Can I order lesser than the minimum order quantity?

No. Custom packaging required machine to do for your unique printing. Therefor, the minimum order quantities (MOQ) is required.

My company is new to custom packaging for our product, what should I provide to get a price quote?

You can able to get a price quote by contacting our sales team. You are advised to send us your packaging details to get a price quote.

Packaging details we need to quote:
1- Size of packaging ( L x H x W in cm )
2- Packaging Materials
3- Thickness of Materials
4- Quantity Required
5- Design File (Optional)

How can I cancel the order?

The order is not able to cancel and refund once the artwork is confirmed. Deposit for design is not refundable for all the cancellation order.
Refund will takes in 14 Days once the cancellation order request is approved.
For order comes with mock up, we will charge back the real mock up charge.